How to force run on win7

Simul Support Exchange › Category: External Plugin Issues › How to force run on win7
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REUS asked 5 years ago

I know truesky is no longer supports on Windows7 .
is there a special way to solve it .

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2 Answers
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James - Simul Support Staff answered 5 years ago

Hi,

We do not have any Windows 7 Machines available to test, but from running in Win7 compatibility mode from within Windows 10, I do not see an issue. If you could please provide any crash logs that would be very helpful and we will see what we can do.

REUS replied 5 years ago

but our customer use win7。。。So， i wonder if there is a special way.
for crash log , just as your docs->FAQ createfile2 not found in kernel32.dll.Exactly the same

REUS replied 5 years ago

Hope to receive your reply！！！

0 Vote Up Vote Down
REUS answered 5 years ago

but our customer use win7。。。So， i wonder if there is a special way.
for crash log , just as your docs->FAQ createfile2 not found in kernel32.dll.Exactly the same
Hope to receive your reply Again！！！

James Evans Staff replied 5 years ago

We do not officially support Windows 7 anymore, however from what testing I can do (No Windows 7 Machine, currently using compatibility modes) I cannot see the issue.

If the errors or logs give me any line numbers or function names to which createfile2 is called on Windows 7 I can try to fix.

Apologies for the inconvenience