trueSKY Support

trueSKY is supported through multiple channels. If you are encountering a problem using trueSKY, you should first visit the Q&A forum. If a bug is present in trueSKY, you can report this from your account area in the bug report tab.
For help with accounts and billing, please send us a message via our contact form.

Q&A Channel

Our Q&A Channel is the place to ask questions and search answers from community members. This is the most effective way to get answers.

Visit Q&A

Blog Tutorials

We frequently write tutorials on using trueSKY in Unreal & Unity. These tutorials are usually backed up with a video.

Read Tutorials

YouTube Tutorials

Alongside our written tutorials for trueSKY, we have youtube tutorials to help you get to grips with trueSKY faster.

Watch Tutorials


The Docs are a guide to all trueSKY features. You can use the Docs to learn how trueSKY works.

Visit Docs

Bug Report

If you have encountered a bug in trueSKY, please submit a bug report in your account area.

Submit Bug Report

Send a message

For accounts & billing enquires, please send us a message through our contact form.

Send a Message

What support is included with my licence?

All licences include a standard level of support. There is a premium support option available for Pro Licence customers. Premium support gives you fast response via telephone, email and chat support. We can also send a trueSKY developer to your location to help with integration and customisation.
*Optional extra




Slack/Q&A Community

A chat based community of trueSKY developers & Simul Staff. Response time depends who is online.

Bug Report Form

Fill out a bug report from your account area at

Contact form billing & account support

Send us a message from our contact form.

Telephone Support

Dedicated calls with a trueSKY developer.

In House Support

We can come to you.

30 day FREE trial

Try trueSKY before you buy

Free Trial

Licences for all budgets

Accessible to everyone

View Pricing

docs & support

Well documented and supported

Simul Docs