trueSKY is supported through multiple channels. If you are encountering a problem using trueSKY, you should first visit the Q&A forum. If a bug is present in trueSKY, you can report this from your account area in the bug report tab.
For help with accounts and billing, please send us a message via our contact form.
Our Q&A Channel is the place to ask questions and search answers from community members. This is the most effective way to get answers.
Visit Q&AWe frequently write tutorials on using trueSKY in Unreal & Unity. These tutorials are usually backed up with a video.
Read TutorialsAlongside our written tutorials for trueSKY, we have youtube tutorials to help you get to grips with trueSKY faster.
Watch TutorialsThe Docs are a guide to all trueSKY features. You can use the Docs to learn how trueSKY works.
Visit DocsIf you have encountered a bug in trueSKY, please submit a bug report in your account area.
Submit Bug ReportFor accounts & billing enquires, please send us a message through our contact form.
Send a MessageAll licences include a standard level of support. There is a premium support option available for Pro Licence customers. Premium support gives you fast response via telephone, email and chat support. We can also send a trueSKY developer to your location to help with integration and customisation.
*Optional extra
Indie
IG
Pro
A chat based community of trueSKY developers & Simul Staff. Response time depends who is online.
Fill out a bug report from your account area at simul.co.
Send us a message from our contact form.
Dedicated calls with a trueSKY developer.
We can come to you.