REUS asked 1 year ago

I know truesky is no longer supports on Windows7 .
is there a special way to solve it .

2 Answers
James Evans Staff answered 1 year ago

Hi,

We do not have any Windows 7 Machines available to test, but from running in Win7 compatibility mode from within Windows 10, I do not see an issue. If you could please provide any crash logs that would be very helpful and we will see what we can do.

REUS replied 1 year ago

but our customer use win7。。。So, i wonder if there is a special way.
for crash log , just as your docs->FAQ createfile2 not found in kernel32.dll.Exactly the same

REUS replied 1 year ago

Hope to receive your reply!!!

REUS answered 1 year ago

but our customer use win7。。。So, i wonder if there is a special way.
for crash log , just as your docs->FAQ createfile2 not found in kernel32.dll.Exactly the same
Hope to receive your reply Again!!!

James Evans Staff replied 1 year ago

We do not officially support Windows 7 anymore, however from what testing I can do (No Windows 7 Machine, currently using compatibility modes) I cannot see the issue.

If the errors or logs give me any line numbers or function names to which createfile2 is called on Windows 7 I can try to fix.

Apologies for the inconvenience