Simul Support ExchangeCategory: External Plugin IssuesUnity Asset Store license not visible in the account
lukew asked 1 month ago

Hello,
I’ve purchased TrueSky from the Unity Asset Store in 2015 for €114 (invoice number 301851557, order number OR301851557).
I only can see one license in my account but its called ‘TrueSky Indie Trial’ and it has ‘Expired’ status. It shows that it expired on 24/24/2016 so I can’t use the plugin anymore.
I’m wondering why there is no license that I’ve purchased from the Asset Store. Is it different than the actual Indie lifetime license? I don’t remember anything about the Unity Asset Store license duration limit. As far as I remember it was ‘per project’, ‘per seat’, or ‘per entity’ license type. Please correct me if I’m wrong.
Any answer will be much appreciated.
Thank you for your time.
 

Andrew Richards Staff replied 3 weeks ago

Hi Lukasz,

I have passed on your issue to James to review.

Best Wishes,
Andrew

1 Answers
Best Answer
James Evans Staff answered 3 weeks ago

HI Lukasz, the licence is permanent, could you please email in using the contact us option at https://simul.co/contact-us/ – and we can discuss the issue via email.

Thanks, 

James